Warranty document
If a part does not fit the model you gave us, we replace it or refund it
This is the fit guarantee that stands behind every inquiry, not a general returns policy for whole machines — Tavlixos does not stock those.
Every part Tavlixos sends out is checked against the model or task described in the inquiry before it ships. Clipper blade size against clipper body, wire gauge against crate door, webbing width against buckle, wattage against terrarium mat. That check is what this page describes, and what happens on the rare occasion it goes wrong.
The guarantee is narrow on purpose. It covers fit. It does not cover a part that was cut, drilled, glued, or run on something other than the equipment named in the inquiry.
In one line
If the wrong fit was our error, the replacement or refund is full and Tavlixos pays return shipping; if it came from an inaccurate description on the inquiry, a replacement is available at cost or a refund minus return shipping. Installation damage and misuse are never covered.
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What this guarantee covers
If the part that arrives does not match the fitting stated in your inquiry — the blade size, the comb-guide length, the wire gauge, the hinge pair, the webbing width, the tank wattage — Tavlixos will replace it with the correct part or refund what you paid for it. This applies to every item in the catalog, not a subset.
- Clipper blade size 10
- fits standard European snap-on clipper blocks. If your block uses a different mount, the fit check should have caught it before shipping.
- Wire crate door latch
- sized for 4mm wire gauge doors. A latch sent for the wrong gauge is a fit-guarantee claim.
- Welded D-ring, steel
- load-rated to 60kg. A ring that arrives with a different rating than confirmed is a fit-guarantee claim, not a strength dispute.
- Quick-release buckle
- moulded in 25mm or 38mm webbing widths. Ordering the wrong width yourself is covered under clause 5, not clause 1.
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How the fit check works before anything ships
Every inquiry goes to the counter, not straight to a packing slip. Whoever answers it reads the model and the task, checks it against the spec sheet for that part, and confirms fit before the price is finalised. The full sequence is on the process page; the short version is that nothing leaves the shelf until someone has said, in writing, that it matches.
The spec sheet ships with the part. It states the exact fitting the part was checked against — the blade size, the wire gauge, the wattage — so you have something to compare against your own equipment on delivery.
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Making a claim
Write to office@tavlixos.com or call +1 (222) 555-3617 within 14 days of the part arriving. Say what you ordered, what model or task you described in the original inquiry, and what does not fit. A photograph of the part next to the fitting it should match speeds things up but is not required.
Keep the spec sheet that shipped with the part. It is the reference point for the claim.
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Replacement or refund — your choice
Once a claim is confirmed, you decide which you want. A replacement goes out once the correct fitting is agreed. A refund is issued using the same method you paid with, for the price of the part itself; original shipping on the first order is refunded only if the wrong fit was our error under clause 1.
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Who pays return shipping
If the fit check confirmed a fitting and the part shipped does not match it, Tavlixos pays return shipping both ways. If the fitting was confirmed correctly against the model you described, and the part still does not suit the equipment because the description given to us was wrong or incomplete, a replacement is still available but you pay the return shipping on the mismatched part.
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What voids the guarantee
This guarantee stops applying the moment a part has been installed on the wrong equipment, cut, drilled, re-shaped, or run past the point where fit could still be judged. A blade that's been sharpened after arrival, or a latch bent to force it onto the wrong door, stops being a fit dispute — it's wear or misuse, and Tavlixos doesn't cover either. A heat mat wired into a fixture it wasn't sold for falls under the same rule.
Tavlixos does not claim any third-party certification for its parts beyond what is printed on the manufacturer's own spec sheet, and this guarantee does not extend one.
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What this guarantee does not cover
Whole machines, clipper motors, grooming tables, tanks, feeders and enclosures themselves are not stocked by Tavlixos and are not covered here — this guarantee is written for the consumables and wear parts the catalog actually sells: blades, combs, clamps, valves, latches, hinges, media, mats, rings, buckles and float kits. It does not cover normal wear after correct fit, and it is not a price match or a satisfaction guarantee on the part's performance beyond fitting.
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How this page sits against the Terms of Service
This document narrows and supplements the ordering terms set out on the Terms of Service page. Where the two disagree on anything besides fit and returns, the Terms of Service govern. Nothing here changes the inquiry-only nature of the catalog: no price on this site or in a configurator summary is a binding quote until it is confirmed against your model in writing.
Questions about a specific order should reference the inquiry date and the part name so the counter can find the fit check on file.